Job Information
NANA Regional Corporation Call Center Operator, FT (AK Native Medical Center - $15/HR Benefits $12 Meal Card) in Anchorage, Alaska
Req ID: ANM00765
Description
The Alaska Native Medical Center (ANMC) in Anchorage, AK is looking to hire a full-time Call Center Operator. Do you have a friendly and cheerful personality? Would you like to work for a medical center that treats everyone with dignity and respect? If so, please read on!
This position earns a competitive wage of $15/hour. We provide outstanding benefits, including medical, dental, vision, a flexible spending account (FSA), a 401(k), life insurance, an employee assistance program (EAP), and a $12 meal card for every shift. We also support shareholder and native hiring. If this sounds like the right full- or part-time opportunity for you, apply today!
WORK SCHEDULE FOR A CALL CENTER OPERATOR
This full position works nights and weekends. Shift hours are 12pm - 8:15pm.
A DAY IN THE LIFE OF A CALL CENTER OPERATOR
As a Call Center Operator, you are vital to our mission of caring for those who come into our medical center. You come in for your shift ready to support the call operations center to assist patients with meal selection over the phone for ANMC and Patient Housing. This customer-service oriented position, you are responsible to assist customers with requests and inquiries. You also process room service orders as they come in. As you serve, you always have a friendly smile on your face. Are you able to work independently as well as with a team? If yes, you might just be perfect for this position!
ABOUT AK NATIVE MEDICAL CENTER
Built on a culture of safety and integrity, we deliver award-winning, integrated support services to a variety of clients. Our mission is to provide management and support services at a level of quality, value, safety, and expertise beyond our client's expectations. Our medical center is easily accessible and conveniently located near public transportation.
Taking care of our team members is a priority. Our company is represented by five generations! We’re a great place for people to start their careers and grow. We are also extremely committed to maintaining a diverse employee community. In addition to rewarding work, we offer plenty of opportunities for growth!
Qualifications
Must have a high school diploma or GED equivalent.
Must have at least six (6) months of work experience of call center related duties.
Able to use the following equipment: computer and multi-line telephone including hands-free headset.
Able to work independently and complete assignments in a timely manner.
Must pass a fingerprinting background investigation that complies with The Crime Control Act, Child Care Worker Act and the Indian Child Protection and Family Violence Prevention Act.
Contract requires employees to speak, understand, read and write English.
Contractor may be required to maintain all employee health records on site.
This contract requires employees to be fully vaccinated against COVID-19 (two weeks after the last dose).
BACKGROUND REQUIREMENT
Level One: An individual is ineligible to work in any position that has regular contact with or control over children, dependent adults, or vulnerable persons if the individual has been convicted of:
One or more felonies and/or two or more misdemeanors of crimes against persons or crimes of violence
Any crime against a child, dependent adult, or vulnerable person, regardless of its classification as a felony, misdemeanor, or other types of offense
Any sex crime, regardless of its classification as a felony, misdemeanor, or another type of offense
Murder
PREFERRED QUALIFICATIONS
Six (6) months of work experience in the food service industry.
Basic computer proficiency in Microsoft Word and Excel, technical aptitude to learn new software programs.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Weather: Indoors: environmentally controlled; requires most or all work to be done inside.
Noise level: Moderate
Description of environment: This is an industrial hospital kitchen located in a healthcare setting.
Physical requirements: Extended periods of sitting.
Travel: None
Organization: Food and Facilities Management
Job: Food Preparation & Service
Primary Location: US-AK-Anchorage
Shift: Day Job
NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran protected status or any other characteristic protected by applicable law.