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NANA Regional Corporation Food Services Intern (Manager in Training) - AK Native Medical Center in Anchorage, Alaska

Req ID: ANM00734


The shareholder will receive hands-on training over a two-year period in the areas of Food Service production, retail, patient services, and management. This includes completing 22 modules within the Dietary Manager Training (DMT/CDM) program, the foundation of this internship.


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  • This position is reserved for NANA Shareholders.\

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Essential Duties and Responsibilities

  • The shareholder will receive hands-on training in the areas of Food Service including production, retail, catering, and patient services. This includes comprehensive management training in each area and their relationship each other and to health care facilities.

  • With the guidance of a Mentor, intern will administer, supervise, and direct a group/s of assigned hospital’s ongoing business activities. Plans, develops, implements, and revises organization policies, operations, and goals. Measures the performance of assigned activities.

  • Maintains excellent customer communications and relations that permit continuous improvement in provided services, efficient problem resolution, and acceptance of new services.

  • With the guidance of a Mentor, Intern will learn to direct, coordinate, and promote new services to develop new markets and increase market share. Assists in the development and preparation of cost estimates and proposals.

  • With the guidance of a Mentor, Intern will learn to develop and direct the maintenance of such typically required business reports, business plans, administrative matters, or materials as budgets, budget expenditures, operational reports, cost analysis, operational documentation, etc.

  • With the guidance of a Mentor. Intern will learn to establish and implement an organized system of supervision and general operating procedures. Implements an organized system of supervision and formal operating procedures.

  • With the guidance of a Mentor, Intern will learn to lead, direct, and communicate with staff to keep them informed and motivated. Works with assigned employees on such issues as career development, discipline, terminations, problem resolution, performance evaluations, compensation, etc.

  • Ensures that all assigned activities and operations comply with applicable regulations and laws as well as sound business practices.

  • Supports an effective safety program.

  • With the guidance of a Mentor will learn to establish, implement, evaluate, and monitors departmental infection control and food borne illness prevention programs following HACCP requirements.

  • With the guidance of a Mentor, Intern will learn to provide direction and guidance for an overall nutrition services program, ensuring conformance to food quality standards, assisting in the development of long-range strategic plans, development of professional and non- professional personnel, establishing policies and procedures to ensure compliance to regulatory agencies, and maintaining effective communications with other departmental managers and interdepartmental liaisons.

  • Work with the employees of the department to provide optimal food, nutritional and environmental services to the patients, visitors, and staff to ensure the healing and well-being of everyone.

  • Consistently demonstrates professional skills in handling assigned activities, teamwork, communications, operational efficiencies, handling of a clientele’s changing needs, decision making, developing employees or shareholders, and solving business problems.

  • Other related duties may also be assigned.

Supervisory Responsibilities

With the guidance of a Mentor will learn to directly supervise assigned food production employees in a high-volume production kitchen. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Minimum Requirements

  • High School Diploma or GED equivalent.

  • Must be a NANA Shareholder. NANA Shareholders own stock in NANA Regional Corporation, Inc.

  • Must have 3-5 years of relevant experience, food service experience preferred.

  • Computer literacy including Microsoft Office Suite and web-based applications.

  • Ability to work independently and with guidance and complete assignments in a timely manner.

  • Personal maturity and poise.

  • Personal drive and energy, a liking of challenges and opportunities to innovate.

  • Strong verbal and written communication skills.

  • Must be able to read, write, speak, and understand English.

  • This work location requires COVID-19 vaccination.

Working Conditions and Physical Requirements

Weather: Indoor. The employee is occasionally exposed to extreme cold non-weather and to fumes or airborne particles and toxic or caustic chemicals.

Noise level: Moderate

Description of environment: The employee is frequently exposed to wet and/or humid conditions and moving mechanical parts.

Physical requirements: The employee is regularly required to stand, walk, use hands, reach with hands and arms, stoop, kneel, or crouch. The employee frequently is required to talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift or move up to 35 pounds. Specific close vision is required. Must have the stamina to work on 8 to 12 hour shifts for extended periods of time.


Customer Service : Solves customer problems, treats customer with dignity and respect, acknowledges customer and responds quickly to customer needs. Solves customer problems, treats customer with dignity and respect, acknowledges customer and responds quickly to customer needs. All patients, nursing unit staff, visitors, volunteers, and co-workers will be given prompt and courteous attention. Patient confidentiality must be maintained at all times. Refer to written script for appropriate greeting and content. Answer questions within your scope of practice and refer other questions to the appropriate person.

Ethics and Compliance : Conduct demonstrates compliance with and reporting of suspected violations of all relevant laws, regulations, Compliance Policies and Procedures within HACCP, JC, HIPAA, OSHA, and the CODE OF CONDUCT.

Performance Improvement : Actively supports and participates in performance improvement activities. Interface with nursing, patients, beneficiaries, and cafeteria guests in a positive and courteous demeanor.

Confidentiality : Treats all information and data within the scope of the position with appropriate confidentiality and security regulations. This intern may be privileged to information that is not for repeat, whether it is protected employee or patient information as well as proprietary information as well.

Risk Management : Cooperates fully in all risk management activities and investigations.

Environment of Care : Knowledgeable of, observes and complies with hospital Food\Physical safety policies, emergency procedures, and standard precautions.

NMS Core Values

Safety guides our behavior.

Honesty and integrity govern our activities.

Commitments made will be fulfilled.

All individuals are treated with dignity and respect.

The environment will be protected and sustained.

Organization: Food and Facilities Management

Job: Food Preparation & Service

Primary Location: US-AK-Anchorage

Shift: Day Job

NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran protected status or any other characteristic protected by applicable law.