NANA Regional Corporation Security Officer - Apple Store in Anchorage, Alaska
Req ID: NMS01279
The Security Officer provides services for a variety of large and small business clients where health, safety and security is our #1 priority. This is a public environment at the Apple Store and surrounding areas with the corresponding levels of traffic (employees, visitors, customers, etc.).
Essential Duties and Responsibilities
Personally monitors either visually, electronically or audibly a variety of assigned areas, or grounds by working in a variety of assignments including but not limited to roving inside the facilities, roving in a vehicle, other locations deemed appropriate.
Monitor and tally customers entering and exiting the store, including conducting temperature checks.
Ensures own actions and those of others observe maximum level of safety and compliance.
Will verbally de-escalate situations to ensure the safety of fellow employees, customers and clients.
Reports and records data such as property damage, unusual occurrences, etc.in accordance with company policies and procedures.
Warns violators of rule infractions and report violations to store management. This is a hands off contract. If we spot theft we report to Apple management. Observe and report, no apprehension.
Notifies on site individuals of visitors wishing to see them.
Assists in properly responding to a variety of emergencies or disasters in order to preserve life and property, including but not limited to fire safety, active shooter protocol.
May check heating, lighting, sprinkling, security, ventilation, fire, etc., systems to make sure they are operational.
May also be combined with other position duties.
Notify supervisor if safety and sanitation standards are not being met.
Other duties that are pertinent to the department or unit’s success also may be assigned.
This position has no supervisory responsibilities.
High school diploma or GED equivalent.
At least two (2) years of security, law enforcement or military experience.
Must be able to pass State of Alaska background check, obtain and pay the Alaska Guard License fee of $97.00 prior to beginning work.
Must be able to cooperate and work as part of a team with fellow employees, customers and clients.
Must be able to make decisions in the moment with little to no supervision.
Must be able to be on your feet for 8-12 hours per shift.
Contract requires employees to speak, understand, read and write English.
Must meet and adhere to all safety guidelines and regulations set forth by the company and client.
Working Conditions and Physical Requirements
Weather: Indoor/Outdoor. Frequently exposed to arctic conditions.
Noise level: Moderate to Loud
Description of environment: This is a public setting at the 5th Avenue Mall.
Must constantly be able to stand, walk, climb, push, pull use hands and arms, stoop, kneel and crouch.
Physical requirements: Must be able to lift and move up to 50lbs.
Customer Service – Provides outstanding customer service; manages difficult or emotional situations; responds promptly to customer needs; responds to request for service and assistance; meets commitments in a timely manner.
Interpersonal Skills – Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to other ideas.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication – Writes incident, logs and other reports clearly; able to read and interpret written information.
NMS Core Values
Safety guides our behavior.
Honesty and integrity govern our activities.
Commitments made will be fulfilled.
All individuals are treated with dignity and respect.
The environment will be protected and sustained.
Organization: Security AK
Job: Security Services
Primary Location: US-AK-Anchorage